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✨ AI test cases · Help desk

🎧 DeskFlow

Customers raise tickets (priority set by category); agents work a queue with live SLA countdowns and breach states, bulk-assign, reply with canned responses and formatting, add internal notes, and resolve with a required reason.

URL
/apps/helpdesk
Agent
agent@deskflow.dev
Password
Desk@123
SLA
Urgent 30m · High 1h · Med 4h · Low 24h
Open DeskFlow →📘 Project KT

Automate them with

SeleniumPlaywrightCypress

15 of 15 test cases

  • Steps

    1. Customer raises a ticket with category and subject
    2. Agent logs in agent@deskflow.dev / Desk@123
    3. Reply
    4. Resolve with a resolution

    Expected result

    Status Resolved

    Automate this caseOpen DeskFlow →Selenium suitePlaywright suiteCypress suite