1Business context

GovServe is a government e-services portal (passport-style application). Long multi-section forms must validate strictly, autosave drafts, accept document uploads with type/size limits, take payment and book an office appointment, producing a trackable ARN.

A six-section application with autosaved drafts you can resume, split date-of-birth dropdowns, conditional fields, “same as present address”, document uploads, a verification code, appointment booking and ARN tracking.

2Users & roles

👤 Citizen applicant (citizen@govserve.in / Gov@123, OTP 5821) — applies, resumes drafts, books an appointment and tracks status

3Modules & screens

Screen	Route	What it does
Sign-in gate	/apps/gov	Email citizen@govserve.in / Gov@123, then OTP 5821; any page opened while signed out shows the login and returns there afterwards
Services	/apps/gov	Start an application or resume a draft
Application wizard	/apps/gov/apply/[id]	Personal, address, family, emergency, documents, review — with autosave
Appointment	/apps/gov/appointment/[id]	Office, weekday and free slot
Receipt	/apps/gov/receipt/[id]	ARN and payment confirmation
Track status	/apps/gov/status	Look up an application by ARN

4Main end-to-end journey

Full passport application

Sign in as citizen@govserve.in / Gov@123 with OTP 5821
Start an application
Fill personal (Married with spouse), address (same as permanent), family and emergency contact
Upload address-proof.pdf and photo.jpg
Review and pay
Book a weekday appointment slot
Track the ARN

Expected: Every section saves, an ARN is issued, and the status page shows the application

5Business rules & validations

Citizen login + OTPBeginner
Email + password, then OTP 5821. Opening a deep link such as /apps/gov/status signed out shows the login in place and returns to that page after sign-in.
Section validationBeginner
section-next on an empty section shows section-errors plus an error-* per field.
Date dropdownsIntermediate
31 Feb or a future date in dob-day/month/year shows error-dob.
Conditional fieldBeginner
marital-status “Married” reveals spouse-name, which becomes required.
Copy addressIntermediate
same-address copies present into permanent fields and disables that fieldset.
Upload validationIntermediate
Upload a .txt or >2 MB file to address-proof-file to see the type/size error; valid files show *-name.
Autosave & resumeAdvanced
draft-status goes “Saving draft…” → “✓ Draft saved”; save-exit, then resume-<id> restores the section and values.
Review & editIntermediate
On the last step, edit-section-N jumps back; review-* rows reflect your answers.
Appointment & trackingAdvanced
Pick an office, a weekday and a free appointment-slot; then track the ARN on the status page.

6Test data & credentials

URL: /apps/gov
Login: citizen@govserve.in / Gov@123
Login OTP: 5821
Form verification code: 7439
Uploads: PDF/JPG ≤ 2 MB · photo JPG ≤ 1 MB
Offices: weekdays only

7Glossary

ARN: Application reference number used for tracking
Autosave: Draft saves automatically; Save & exit lets you resume later
Form verification code: 7439 — asked inside the application form (the login OTP is 5821)

8Watch-outs for automation

⚠️Sign in first (or reuse a saved session) — every page is behind the login
⚠️Uploads: PDF/JPG up to 2 MB, photo JPG up to 1 MB
⚠️Date dropdowns reject impossible dates (31 Feb) and future dates
⚠️Choosing Married makes spouse name required

9Suggested test strategy

1 · Smoke

P1 positive and end-to-end cases — run on every build.

2 · Regression

All cases, incl. 5 negative and 4 edge — run before release.

3 · End-to-end

Full user journeys — run nightly.

Start with these smoke cases

GOVSERVE-01 — Citizen sign-in
GOVSERVE-03 — Submit an application
GOVSERVE-E2E-01 — Full passport application
GOVSERVE-E2E-02 — Save draft and resume

All 18 test cases →Ready-made suites:Selenium Playwright Cypress

🏛️ GovServe